Important Information
This tool was designed to help you easily locate health care providers, hospitals and other facilities participating in our plans. While we take great care to make the directory complete and accurate, our network of participating health care providers may occasionally change.
Before receiving services, you should always verify that the health care providers is participating in our network. Please verify with your health care provider if he/she is participating in the UnitedHealthcare network prior to receiving services. If you need assistance locating a health care provider, please contact customer service by calling the toll free number printed on your Medical ID Card or call the number listed in your enrollment materials. Please know that actual coverage for the health care services you receive is determined by your benefit contract.
To receive the highest level of coverage for services provided by a specialist, some benefit plans might require you to obtain a referral from your primary physician before receiving services.
About The Plan's Services:
The plan does not provide health services or practice medicine. Rather, the plan arranges for providers of health services to participate in a network. Network health care providers are independent contractors and are not employees of the plan. The plan makes payment to network providers through various types of contractual arrangements. These contractual arrangements may include financial incentives (e.g. bonuses, capitation) to promote the delivery of health care in a cost efficient and effective manner. Such financial incentives are not intended to impact your access to medically necessary health services. If you have questions about whether there are any financial incentives in your doctor's contract with the plan, please feel free to ask your doctor.
All of the above means that the physician-patient relationship is between you and your doctor. It means that:
- you are responsible for choosing your own doctor
- you must decide if any doctor treating you is right for you - this includes network providers who you choose or to whom you have been referred by the Plan
- you must decide with your doctor what care you should receive
- your doctor is solely responsible for the quality of the care you receive.
The Plan makes decisions about benefit plan coverage. These decisions are administrative decisions and are for payment purposes only. The Plan is not liable for any act or omission of a provider of health services.
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