Return To Main Page	Frequently Asked Questions Menu What is the Online Provider Directory? What are the advantages of using the Online Provider Directory? What type of information is available online? Can I find a specialist using the Online Provider Directory? How often is the Online Provider Directory updated? Do I need special software to view the Online Provider Directory? What is the Online Provider Directory? The Online Provider Directory provides an electronic view of health care providers, hospitals and other facilities participating in United HealthCare's plans. Please note that not all of our provider networks are available online at this time. What are the advantages of using the Online Provider Directory? The Online Provider Directory provides several advantages. You can: Create a personalized directory that matches your search criteria. Obtain a map and directions to each provider's location. View data that is updated weekly. Access the online directory at your convenience, 24 hours a day, 365 days a year. Back to Top What type of information is available online? The Online Provider Directory includes hospitals, primary physicians (PCPs), specialists and other facilities participating in our plans. The online directory also contains the following provider information: Provider name, address, phone number and ID number A map and directions to each provider's location Office language capabilities Board certification Hospital affiliation Back to Top Can I find a specialist using the Online Provider Directory? Yes. The Online Provider Directory includes participating specialists. Please know that you should always verify a provider is participating in our network before receiving services. You can do this by verifying with your health care provider if he/she is participating in the UnitedHealthcare network prior to receiving services. If you need assistance locating a health care provider, please contact customer service by calling the toll free number printed on your Medical ID Card or call the number listed in your enrollment materials. To receive the highest level of coverage for services provided by a specialist, some benefit plans might require you to obtain a referral from your primary physician before receiving services. Please review your enrollment material, or call Customer Service for more information. Back to Top How often is the Online Provider Directory updated? The Online Provider Directory information is updated weekly. Back to Top Do I need special software to view the Online Provider Directory? The Online Provider Directory is best viewed using Netscape 3.0 or higher or Internet Explorer 3.0 or higher. Back to Top Return to Main Page